Careers

Join the slow fashion revolution.

Textile Apparel is an Okanagan-owned, independent retailer of natural goods made with integrity. If you believe in quality and love to exceed customer expectations, we might be a fit.

CURRENT OPENINGS:

Sales Associate (Client Service)

Location: Textile Apparel Store
Job Type: Full-time / Part-time (Shifts within 9:00 AM - 7:00 PM, Monday to Sunday)

Job Purpose:
We are seeking a motivated and dedicated Sales Associate to join our Client Service team at Textile Apparel. As a Sales Associate, you will be the first point of contact for our valued customers, offering exceptional service and guiding them through their entire shopping experience. If you have a passion for fashion, excellent communication skills, and enjoy working in a dynamic retail environment, we would love to hear from you!

Key Responsibilities:

  • Provide attentive, friendly, and knowledgeable customer service to ensure an exceptional shopping experience.
  • Follow up with clients to ensure satisfaction and address any concerns or inquiries.
  • Actively contribute to business growth by assisting in the implementation of sales strategies and initiatives.
  • Maintain a clean and organized work environment, ensuring sales floor, washrooms, and staff areas are tidy and presentable.
  • Assist with merchandise inventory management, including receiving inventory shipments, maintaining sales floor inventory levels, and organizing back stock.
  • Support special projects as needed, contributing to the overall success of the store.

Required Knowledge, Skills, and Experience:

  • Excellent verbal communication skills to effectively interact with customers and respond to their needs.
  • Positive, service-based attitude. We provide real customer service in-store and online
  • Familiarity with fashion and garment industry processes and terminology
  • A passion for quality fashion (not designer brands) with a strong focus on sustainability and an understanding of the value it brings to the industry and the customer.
  • Ability to work well both independently and as part of a team in a fast-paced retail environment.
  • Ability to handle cash and work with Shopify POS.

Working Conditions and Physical Requirements:

  • Hours of operation range from 9:00 AM to 7:00 PM, Monday through Sunday, based on a scheduled shift.
  • Occasional heavy lifting required as part of inventory management and store upkeep.

Confidentiality and Discretion:

  • Maintaining the confidentiality of all company and customer information is crucial.
  • Tact, discretion, and professionalism must be used in all customer interactions to uphold the positive image of Textile Apparel.

If you're passionate about delivering exceptional customer service and want to contribute to a growing retail team, apply now to join our dynamic team at Textile Apparel!

How to Apply:
Please submit your resume and cover letter (written without the assistance of AI) to info@textileapparel.ca.
No social media inquiries, no phone calls please. If you do that, we're likely not going to hire you because you didn't pay attention to the details.